Vita Power (Beijing) Technology Co., Ltd. and its related parties (hereinafter referred to as “ us ” or “ Vita Power ” ) is well aware of the importance of personal information to you and will handle your personal information in accordance with the principles of legality, legitimacy, necessity and good faith.

Book" Vbot Super Robot Dog Privacy Policy" (hereinafter referred to as “ this policy ” ) applies to you when using Vbot Super robot dog, supporting mobile applications, firmware, cloud platform, website, mini program, customer service and other related services (hereinafter collectively referred to as “Vbot products and services ” ), we collect, use, store, share, transfer, publicly disclose and protect your personal information.

Please use Vbot Please read carefully and fully understand this policy before purchasing products and services. You check the box to agree, click to confirm, register and log in, bind the device, activate the service or actually start using it Vbot products and services, you are deemed to have read, understood and agreed to this policy ； If you do not agree to all or part of this policy, you may not be able to use the corresponding functions or services.

This policy will help you understand the following:

55.   How we collect and use your personal information

56.   How we use device permissions

57.   How we share, transfer and publicly disclose your personal information

58.   How we store and protect your personal information

59.   How you manage your personal information

60.   How we handle minors’ personal information

61.   How to update this policy

62.   How to contact us

1. How we collect and use your personal information

We will collect and use personal information in accordance with the minimum necessary principle based on the specific functions you use. If you refuse to provide certain necessary information, the corresponding functions may not be available, but this usually does not affect your use of basic functions.

1. Account registration and login

When you register, log in or manage your account, we may collect the following information:

63.   Mobile phone number, email address, verification code, login password or other login credentials.

64.   Nickname, avatar, language, time zone, country or region.

65.   Account login time, login IP , login device information, account status information.

Purpose of processing: Complete account registration and login, identity verification, security verification, account management, abnormal risk identification and multi-device synchronization.

2. Device discovery, binding, connection and configuration

When you add, bind, connect, or configure Vbot When using your device, we may collect the following information:

66.   Bluetooth name, Bluetooth address or device identifier, device model, operating system version.

67.   Wi-Fi name( SSID ), Wi-Fi Password, router information, LAN information, device IP Address, network status information.

68.   Device serial number, device SN , hardware version, firmware version, activation time, binding relationship, device remark name.

69.   To identify nearby networks or complete local discovery, we may invoke location permissions or local network permissions ； If you only scan nearby Wi-Fi or Bluetooth device. We will not directly and continuously collect your precise geographical location due to this permission unless you enable positioning functions separately.

Purpose of processing: Realize device discovery, pairing, networking, remote connection, status synchronization, troubleshooting and device security management.

3. Control, interaction and smart features

When you use remote control, voice interaction, image recognition, environment awareness, action choreography, AI During conversations or other intelligent functions, we may collect the following information::

70.   The text, voice, pictures, videos, control instructions, training materials, task configurations, and action scripts you input or upload.

71.   Audio, images, video clips, environmental feature data, and status feedback information collected or uploaded by the device.

72.   AI Function request records, response results, exception logs, and model call records.

Purpose of processing: Realize voice interaction, visual recognition, intelligent question and answer, action control, content generation, function optimization, security audit and fault analysis.

Special instructions:

73.   If you actively enter, photograph, record or upload content containing other people's personal information, you should ensure that you have obtained legal authorization.

74.   We recommend that you do not pass AI Function to actively submit sensitive personal information such as ID number, bank card number, precise address, medical information, minor information, facial features, religious beliefs, etc. ； If you really need to submit, please make sure you have a legal basis and carefully assess the risks.

4. Locate and retrieve functions

If you actively turn on device positioning, retrieval, anti-lost, historical track, fence reminder or other location-related functions, we may collect the device's location information, timestamp, and location event records.

Purpose of processing: Provide you with services such as device location display, track query, safety reminders, and retrieval support.

5. Order, payment and after-sales service

When you purchase products, value-added services or apply for after-sales service, we may collect the following information:

75.   Consignee's name, contact number, delivery address, order number, product information, purchase amount, and invoice information.

76.   Payment status, transaction serial number, refund record, subscription activation record.

77.   Customer service consultation records, problem descriptions, equipment photos or videos, maintenance records, work order records, and contact information.

Purpose of processing: Processing orders, payment settlement, distribution and delivery, invoicing, after-sales maintenance, customer support and dispute handling.

6. Operations, security and product improvements

In order to ensure service stability, security and continuous improvement, we may collect the following information:

78.   Device model, operating system, application version, firmware version, crash log, operation log, error code, OTA Upgrade records.

79.   Network type, network status, access IP , interface call records, risk control identification results.

80.   Device operating status information, such as power, temperature, sensor status, storage status, connection status, and performance indicators.

Purpose of processing: Ensure account and device security, perform fault location, risk prevention and control, compliance traces, performance optimization, version management and after-sales support.

7. Customer feedback, events and marketing

When you participate in questionnaires, event registrations, feedback, trial applications or marketing communications, we may collect your name, company, position, contact information, feedback content and related attachments that you actively submit.

Purpose of processing: Respond to your inquiries, collect suggestions, organize activities, conduct follow-up visits, improve products and send you information consistent with the scope of your authorization.

If we plan to send you commercial promotion information, we will obtain your consent in accordance with the law. ； You can also refuse to receive it at any time by unsubscribing, closing your settings or contacting us.

8. Circumstances in which consent is not required by law

In compliance with laws and regulations, we may process personal information without your consent, such as:

81.   Necessary for the conclusion and performance of a contract to which you are a party.

82.   Necessary to perform legal duties or legal obligations.

83.   It is necessary to respond to public health emergencies or to protect the life, health and property safety of natural persons in emergencies.

84.   To carry out news reporting, public opinion supervision and other activities for the public interest, and to process within a reasonable scope the personal information that you have disclosed yourself or that has been legally disclosed by others.

85.   Other situations specified by laws and regulations.

2. How do we use device permissions

In order to provide you with corresponding functions, we may apply to call the following system permissions. The display methods of different device systems may be different. It is up to you to decide whether to enable relevant permissions. ； Closing it may render the corresponding function unavailable.

If you withdraw your authorization at the system level, we will no longer continue to collect corresponding information through this permission, but it will not affect the processing activities that have been carried out based on your authorization before the withdrawal.

3. How we share, transfer and publicly disclose your personal information

1. shared

We will not sell your personal information to unrelated third parties. We may share your personal information only under the following circumstances::

86.   With your separate consent or authorization.

87.   To realize product or service functions, share necessary information with our service providers and partners, such as cloud service providers, SMS service providers, payment institutions, logistics service providers, customer service system service providers, map and positioning service providers, voice recognition service providers, AI Model service provider, data storage and security service provider.

88.   When required by laws and regulations, legally required by competent authorities, or necessary to safeguard the legitimate rights and interests of us, you or other entities.

We will require third parties entrusted to process personal information to process your information only within the scope of authorization in accordance with laws, regulations and contractual agreements, and to take appropriate security protection measures.

2. transfer

In principle, we will not transfer your personal information to other companies, organizations or individuals, except in the following circumstances:

89.   Obtain your separate consent in advance.

90.   In the event of a merger, spin-off, reorganization, asset transfer, bankruptcy liquidation or similar transaction that involves the transfer of personal information, we will require the recipient to continue to be bound by this policy ； If the recipient changes the original purpose and method of processing, we will obtain your consent again in accordance with the law.

3. public disclosure

In principle, we will not publicly disclose your personal information unless:

91.   Obtain your separate consent.

92.   Public disclosure is required by laws and regulations, judicial agencies, administrative agencies or other competent authorities.

4. How we store and protect your personal information

1. Storage location and period

93.   We will retain your personal information for the shortest period necessary to achieve the purposes stated in this policy, unless otherwise provided by laws and regulations.

94.   After you cancel your account, we will delete or anonymize the relevant information in accordance with legal and regulatory requirements, dispute handling needs, transaction trace obligations, and security audit requirements. ； If laws and regulations require continued storage, we will process it after the legal storage period expires.

95.   If cross-border transmission occurs, we will take corresponding compliance measures in accordance with applicable laws and regulations, and inform you of the relevant situation or obtain necessary authorization.

2. security measures

We will take technical and management measures that are compatible with the industry level to protect your personal information, including but not limited to access control, identity authentication, encrypted transmission, log auditing, permission isolation, backup and recovery, and employee confidentiality management.

But please understand that no technical measure can be absolutely safe. If a personal information security incident occurs, we will promptly take remedial measures in accordance with the requirements of laws and regulations, and inform you of the basic situation, impact, disposal measures that have been or will be taken, and preventive measures that you can take in accordance with the law.

5. How do you manage your personal information?

You can exercise relevant rights to your personal information through product page settings, account management, system permission settings or contact us. including but not limited to:

96.   Access and query your account information, binding information, order information and other personal information.

97.   Correct or supplement your nickname, avatar, contact information and other information.

98.   Delete some content, unbind the device, clear the local cache, or apply to delete relevant personal information.

99.   Turn off or revoke some authorizations, such as turning off system permissions such as camera, microphone, positioning, and notifications.

100. Cancel account.

101. Obtain a copy of this policy and make a complaint, comment or request for clarification regarding the processing of personal information.

If you wish to exercise the aforementioned rights, you may use this policy “ How to contact us ” Submit your application through the channels provided by the chapter. For security reasons, we may ask you to authenticate your identity. We will respond to your reasonable requests within the time limit specified by laws and regulations.

We may not be able to respond to your request in the following circumstances::

102. Relevant to our fulfillment of legal and regulatory obligations.

103. Directly related to national security, national defense security, public safety, public health, and major public interests.

104. Directly related to criminal investigation, prosecution, trial and execution of judgments.

105. We have sufficient evidence to show that your request is malicious or an abuse of rights.

106. Responding to your request will seriously harm the legitimate rights and interests of you or other individuals or organizations.

107. Involves trade secrets.

6. How we process personal information of minors

108. In principle, we do not proactively provide products or services to children under the age of fourteen that require the collection of large amounts of children's personal information.

109. If you are a minor, you should use it with the consent and guidance of your guardian Vbot products and services.

110. If we find that children's personal information has been collected without the consent of the guardian, we will delete it as soon as possible or take corresponding measures in accordance with the law.

111. If the guardian believes that a minor has submitted personal information to us, he or she can contact us through the contact information stated in this policy.

7. How to update this policy

112. In order to adapt to changes in business, legal regulations or regulatory requirements, we may revise this policy.

113. If the revision will result in a substantial impairment of your rights under this policy, or involve major changes in the purpose, method, and scope of processing sensitive personal information, we will notify you through reasonable means such as in-app pop-ups, site messages, emails, text messages, and official website announcements.

114. Unless otherwise provided by laws and regulations, the updated policy will take effect from the effective date announced or stated. You continue to use it after updating Vbot products and services, you are deemed to have read and agreed to the updated policy.

8. How to contact us

If you have any questions, comments, suggestions, complaints or reports about this policy, or if you wish to exercise your rights as a personal information subject, you can contact us through the following methods:

1.   Company Name: Vita Power (Beijing) Technology Co., Ltd.

2.   Customer service phone number: 400-188-0859

After verifying your identity, we will reply to you within the time limit specified by laws and regulations.